“My number one priority this year will be to manage my responsibilities to a very tight EBITDA budget. We will do this with a lot of continued emphasis on process improvements and efficiencies that make sense,” remarked Rob Ewing during the first minutes of our conversation.

 He went on to explain they are developing real tight business analysis procedures and good use cases. “Rather than the business units coming to IT for support, the IT department is going to the business units with recommendations and suggestions for how we can help. We have delivered several new applications over the past couple of years and each one has been fully integrated,” said Ewing.

 InterCall has announced a number of acquisitions over the past couple of years and given their penchant for growth, it seems logical they would be spending a lot of time planning and preparing for other potential acquisitions in the future. When Ewing talks about the role of IT when acquisitions are made, he sounds like a true engineer. “The role of IT is to work out the delta between the gaps in the business processes and then bring them all together as one.”

 This economy provides good opportunities for planning and assessing alternatives. That’s what Rob Ewing and his IT team at InterCall seem to be real good at doing, and no doubt, that is one of their core strengths.

 By Mike Adkinson

March 2010